During whisper, the recipient receives the initiator voice, but the initiator does not receive the recipient voice. Callers on any other active calls with the recipient do not receive the initiator voice.
Jonathan the requirement is, when the assistant and external customer is in call, manager want to listen assistant & customer in silent mode, when manager give suggestion to assistant, the customer should not listen their internal discussion.
Can the intercom can be used for the above solution, could you please light me.
I would say you are back in Contact Center feature land there - silent monitor is a function of UCCX, but it is listen-only. Intercom is also one-way, until the called person hits the button to speak back and at that point the original (customer) call goes on hold I think.
You could prompt the agent to do stuff using desktop chat whilst doing a silent monitor (or perhaps by using the intercom function to speak to the agent - though I don't know if this would have some sort of negative interaction with UCCX).
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