Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

BARS Backup Error on CRS

Im getting the following BARS Error during backup of CRS (ipcc express server)

07:35:41 PM] Backup is 41% complete.

[07:35:42 PM] Error: unable to process archive component: com.cisco.wf.spanlinkBackupRestore.SLCfgArchiveComponent; nested exception is: com.cisco.archive.ArchiveException: Unable to process backup request; nested exception is: com.cisco.archive.ArchiveException: CDBRTool failed to backup Spanlink config

[07:35:42 PM] TCP connection closed unexpectedly

[07:35:43 PM] Could not backup Cisco Customer Response Solutions successfully on 10.1.8.25.

[07:35:43 PM] Staging complete. Size of staging directory is 1817MB.

Using BARS 4.0.12 on both server and targets.

Any Ideas?

3 REPLIES

Re: BARS Backup Error on CRS

You may want to install latest version of BARS, setup CRS server as backup target and callmanager as backup server (BARS). Run BARS from the Callmanager server and select just the CRS server for backing up (unless you want to backup both CM and CRS at the same time for testing purposes). Let me know if this works.

New Member

Re: BARS Backup Error on CRS

I believe BARS 4.0.12 is the latest for CCM 4.13.

I've tried backing up just IPCC (CRS) and get the same error.

Any other ideas?

Re: BARS Backup Error on CRS

Ok, when you tried backing it up, was the backup server CCM and backup target CRS ? I would advise you attach the backup logs in your next post, so that we can take a look. Otherwise i would recommend opening a tac case so that they can take a look at this.

279
Views
0
Helpful
3
Replies
CreatePlease login to create content