Basic AA with CUC and CUCM

[frank3333]

Hi, 

We have external department in our company with ext range 3(0-2)XX and operator for this range is 3100.

I have mapped one PSTN line to the 3100 and i need to setup

         If someone calling through the outside via PSTN it should route to the CUC call handler 

                 option one - dial by extension

                 option two - contact operator

Calls from internal (5XXX and  6XXX) ... should route normal 

Any idea to how to implement this.

CUCM 8.6

CUC 8X

Thanks

[j.huizinga]

You have to use callhandlers

[frank3333]

Hi J

Can you please explain in few steps.

Thanks.

[j.huizinga · Accepted solution]

Create a Directory number with a CFA to the UnityConnection HP

On the Unity connection create a call handler where the directory number from CM is used to access it (extension)

Add a prompt/ transfer to something

See: https://www.youtube.com/watch?v=8rrtDYBVmB8

Call Handlers are very power full, but not that easy to understand/configure

[j.huizinga]

this can help:

https://www.youtube.com/watch?v=THITwUrUfn8

bye

[frank3333]

I have created CTI route point and call handler with 5566.

now i'm able to dial and use call handler from internal extensions but I mapped to PSTN number for 5566 and called from out side. it disconnected with busy.

PSTN number is worked with any other physical phone ext.

and I create Directory number 5577 and mapped pstn to it and forward all calls to 5566

same result.

Any idea please.

Thanks.