Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

basic Qs on CCM 5.0.4


please help me in clarifying these points:

1. what are the steps to upgrade from 5.0(4) to 5.1 which is CCM latest version?

2. CCM 5.0 comes with 2 DVD's (installation Disk and Recovery Disk) my question is when (what cases) to use the Recovery Disk ?

3. how is CCM 5.x protected from viruses, do i need to install AntiVirus somehow?

please help


Re: basic Qs on CCM 5.0.4

1. This upgrade is very simple. You have to download the upgrade image (signed binary) and go to Software Upgrades section in Callmanager servicability (if i remember right) and you have two options.

a. Upgrade using cd/dvd

b. Upgrade using FTP/SFTP.

I typically use method b, over a the reason being, you will be wasting a cd/dvd for this. But usually a cd/dvd upgrade is a lot faster than over the network. If using method a, burn the upgrade image you downloaded to a dvd (usually these files are as big as 800mb to a gig) and place the disc locally on the server dvd drive and use the software upgrades web page to perform the upgrade.

2. The purpose of the recovery disk can be read here.

3. CCM 5.x has built in CSA. There is no OS access as of yet, so you cannot put any anti virus software or any other third party agents on the server.



PS: please remember to rate posts!

New Member

Re: basic Qs on CCM 5.0.4

thanks Sankar but i still have these some basic inquiries:

1. according to upgrade (from 5.0.4 to 5.1) could u please tell me how and where to get the right upgrade image?

2. regarding recovery disk, as the document says: it is used for either revert to windows version or swtch to inactive partition,

revert to windows: I wonder how this will work since i browsed the dvd it contains linux dir and others but not any windows related. so could u please clarify this?

inactive partition: how do i have this partition in the server HD while as i guess the full HD is partitioned and used?


New Member

Re: basic Qs on CCM 5.0.4

does any one have any idea please


CreatePlease to create content