Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

BAT import fix? CCM user list associate to phone help

Hello whizes!

Im a little rusty right now... Engineer before Batd' all the phones in. He didnt associated the phone to user.

Can I bat in ccm users and have it associate it to the existing extensions already built?

Is there a template for this?

  • IP Telephony

Re: BAT import fix? CCM user list associate to phone help

I doubt if you can associate them now with a template. You will ahve to delete the users and phones and add them back in using phone-user template.

Hall of Fame Super Red

Re: BAT import fix? CCM user list associate to phone help

Hey Tommer,

I'm not on site right now so I can't test this for you, but this sounds like it would work;

In the MAC Address field, enter the MAC address for the phone to which you want this user associated, 12 characters. You should only specify the MAC address for a configured phone that already has been added to Cisco CallManager. Do not specify new phones, CTI ports, or phones added using BAT and still having the "BAT" prefix (meaning, they have not been updated in the Cisco CallManager database with the MAC address yet), in this field.

From this doc;

Bulk Administration Tool User Guide, Release 4.2(1)

Working with Users

Hope this helps!


"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
This widget could not be displayed.