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BE6000 with UCCX 9 and Call Recording

Hello

We have a customer moving to a BE6000 to run UCM and UCCX 9 for 25 enhanced agents.

Will this configuration support the full time call recording (Colabrio) to be resident on the

BE6000 - and if so, will this support an external storage for the recordings?

I can go with an external MCS 7835 class external server if not for the full time call recording.

Thanks

Mike Kana

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Cisco Employee

BE6000 with UCCX 9 and Call Recording

For a BE 6K to be considered as such, you can only install these apps on the server:

Cisco Business Edition 6000

BE 6000 consists of the following foundational elements:

  • Cisco Unified Communications Manager
  • IM & Presence
  • Cisco Unity® Connection
  • Cisco Prime Provisioning
  • Cisco UC Virtualization Hypervisor
  • Cisco Unified Computing System C200 M2/C220 M3 Rack-mount server.

Following applications can be optionally added to Cisco Business Edition 6000 solution.

  • Cisco Unified Contact Center Express
  • Cisco Unified Attendant Consoles
  • Cisco Emergency Responder
  • Cisco Telepresence Video Communication Server (Supported only with UCS C220 M3)
  • Cisco Paging Server

Cisco Business Edition 6000 supports up to 4 UC applications plus 1 Cisco Prime Provisioning (from the list of applications above) running co-resident on single UCS C200 or UCS C220 hardware platform and supports full featured redundancy for all the core applications over a WAN or LAN environment.

In addition, Cisco Business Edition 6000 integrates with cloud based webex Software-as-a-service offerings including Webex connect IM and presence as well as webex web conferencing.

http://docwiki.cisco.com/wiki/Cisco_Unified_Communications_Manager_Business_Edition_6000

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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