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Be6000s Outbound call issue

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dt-onts@ofis-computers.com
Level 1
Level 1

‎11-07-2017 08:36 AM - edited ‎03-17-2019 11:33 AM

We are facing some issue on Be6000s with cucm 11.5.1

We cannot make Outgoing GSM call.

We are using an analog GSM gateway connected to BE6000s FXO port and MGCP to control the gateway. We can receive incoming call.

we need your precious help!!

1 person had this problem
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Aadhil Salim
Level 1
Level 1

‎11-07-2017 11:29 PM

whats the debug voip ccapi inout cause code.
Can you check the routepattern , css and partition ?

View solution in original post

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10 Replies 10

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BradEast1
Level 3
Level 3

‎11-07-2017 09:03 AM

What's happening when you attempt the call? Errors, silence, etc.?

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Destel n'gognie
Level 1
Level 1
In response to BradEast1

‎11-07-2017 11:00 PM

Silence and then a busy line tone

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Aadhil Salim
Level 1
Level 1

‎11-07-2017 11:29 PM

whats the debug voip ccapi inout cause code.
Can you check the routepattern , css and partition ?
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Destel n'gognie
Level 1
Level 1
In response to Aadhil Salim

‎11-08-2017 12:47 AM

I think routepattern, partition and css are ok: I use them with another gateway (ISR 4321) and it's worked.

find below the result of debug voip ccapi inout

 

002344: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x224CC978, Interface Type=6, Destination=044506404, Mode=0x9,
Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=044506404(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=0, Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=A000000001f0bc51000000F5)
002345: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002346: Nov 8 16:40:30.220: :cc_get_feature_vsa malloc success
002347: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002348: Nov 8 16:40:30.220: cc_get_feature_vsa count is 1
002349: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002350: Nov 8 16:40:30.220: :FEATURE_VSA attributes are: feature_name:0,feature_time:1106411600,feature_id:114
002351: Nov 8 16:40:30.220: //114/5DCEBDFB8024/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1
002352: Nov 8 16:40:30.220: //114/5DCEBDFB8024/CCAPI/ccCallSetContext:
Context=0x41BDE698
002353: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x223CAA64, Interface Type=9, Destination=0.0.0.0, Mode=0x9,
Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=0, Call Count On=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=A000000001f0bc51000000F5)
002354: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002355: Nov 8 16:40:30.220: :cc_get_feature_vsa malloc success
002356: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002357: Nov 8 16:40:30.220: cc_get_feature_vsa count is 2
002358: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002359: Nov 8 16:40:30.220: :FEATURE_VSA attributes are: feature_name:0,feature_time:1106411376,feature_id:115
002360: Nov 8 16:40:30.220: //115/5DCEBDFB8024/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=9, FlowMode=1
002361: Nov 8 16:40:30.220: //115/5DCEBDFB8024/CCAPI/ccCallSetContext:
Context=0x41BDE5E8
002362: Nov 8 16:40:30.224: //115/5DCEBDFB8024/CCAPI/cc_api_call_connected:
Interface=0x223CAA64, Data Bitmask=0x0, Progress Indication=NULL(0),
Connection Handle=0
002363: Nov 8 16:40:30.224: //115/5DCEBDFB8024/CCAPI/cc_api_call_connected:
Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
002364: Nov 8 16:40:30.224: //114/5DCEBDFB8024/CCAPI/cc_api_call_disconnected:
Cause Value=17, Interface=0x224CC978, Call Id=114
002365: Nov 8 16:40:30.224: //114/5DCEBDFB8024/CCAPI/cc_api_call_disconnected:
Call Entry(Responsed=TRUE, Cause Value=17, Retry Count=0)
002366: Nov 8 16:40:30.224: //115/5DCEBDFB8024/CCAPI/ccCallDisconnect:
Cause Value=47, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
002367: Nov 8 16:40:30.224: //115/5DCEBDFB8024/CCAPI/ccCallDisconnect:
Cause Value=47, Call Entry(Responsed=TRUE, Cause Value=47)
002368: Nov 8 16:40:30.224: //114/5DCEBDFB8024/CCAPI/ccCallDisconnect:
Cause Value=47, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=17)
002369: Nov 8 16:40:30.224: //114/5DCEBDFB8024/CCAPI/ccCallDisconnect:
Cause Value=17, Call Entry(Responsed=TRUE, Cause Value=17)
002370: Nov 8 16:40:30.224: //114/5DCEBDFB8024/CCAPI/cc_api_get_transfer_info:
Transfer Number=NULL
002371: Nov 8 16:40:30.228: //115/5DCEBDFB8024/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x223CAA64, Tag=0x0, Call Id=115,
Call Entry(Disconnect Cause=47, Voice Class Cause Code=0, Retry Count=0)
002372: Nov 8 16:40:30.228: //115/5DCEBDFB8024/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
002373: Nov 8 16:40:30.228: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002374: Nov 8 16:40:30.228: :cc_free_feature_vsa freeing 41F27F68
002375: Nov 8 16:40:30.228: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002376: Nov 8 16:40:30.228: vsacount in free is 1
002377: Nov 8 16:40:30.228: //114/5DCEBDFB8024/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x224CC978, Tag=0x0, Call Id=114,
Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)
002378: Nov 8 16:40:30.232: //114/5DCEBDFB8024/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
002379: Nov 8 16:40:30.232: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002380: Nov 8 16:40:30.232: :cc_free_feature_vsa freeing 41F28048
002381: Nov 8 16:40:30.232: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002382: Nov 8 16:40:30.232: vsacount in free is 0

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Destel n'gognie
Level 1
Level 1
In response to Aadhil Salim

‎11-08-2017 02:48 AM

002344: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x224CC978, Interface Type=6, Destination=044506404, Mode=0x9,
Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=044506404(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=0, Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=A000000001f0bc51000000F5)
002345: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002346: Nov 8 16:40:30.220: :cc_get_feature_vsa malloc success
002347: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002348: Nov 8 16:40:30.220: cc_get_feature_vsa count is 1
002349: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002350: Nov 8 16:40:30.220: :FEATURE_VSA attributes are: feature_name:0,feature_time:1106411600,feature_id:114
002351: Nov 8 16:40:30.220: //114/5DCEBDFB8024/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1
002352: Nov 8 16:40:30.220: //114/5DCEBDFB8024/CCAPI/ccCallSetContext:
Context=0x41BDE698
002353: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x223CAA64, Interface Type=9, Destination=0.0.0.0, Mode=0x9,
Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=0, Call Count On=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=A000000001f0bc51000000F5)
002354: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002355: Nov 8 16:40:30.220: :cc_get_feature_vsa malloc success
002356: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002357: Nov 8 16:40:30.220: cc_get_feature_vsa count is 2
002358: Nov 8 16:40:30.220: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002359: Nov 8 16:40:30.220: :FEATURE_VSA attributes are: feature_name:0,feature_time:1106411376,feature_id:115
002360: Nov 8 16:40:30.220: //115/5DCEBDFB8024/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=9, FlowMode=1
002361: Nov 8 16:40:30.220: //115/5DCEBDFB8024/CCAPI/ccCallSetContext:
Context=0x41BDE5E8
002362: Nov 8 16:40:30.224: //115/5DCEBDFB8024/CCAPI/cc_api_call_connected:
Interface=0x223CAA64, Data Bitmask=0x0, Progress Indication=NULL(0),
Connection Handle=0
002363: Nov 8 16:40:30.224: //115/5DCEBDFB8024/CCAPI/cc_api_call_connected:
Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
002364: Nov 8 16:40:30.224: //114/5DCEBDFB8024/CCAPI/cc_api_call_disconnected:
Cause Value=17, Interface=0x224CC978, Call Id=114
002365: Nov 8 16:40:30.224: //114/5DCEBDFB8024/CCAPI/cc_api_call_disconnected:
Call Entry(Responsed=TRUE, Cause Value=17, Retry Count=0)
002366: Nov 8 16:40:30.224: //115/5DCEBDFB8024/CCAPI/ccCallDisconnect:
Cause Value=47, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
002367: Nov 8 16:40:30.224: //115/5DCEBDFB8024/CCAPI/ccCallDisconnect:
Cause Value=47, Call Entry(Responsed=TRUE, Cause Value=47)
002368: Nov 8 16:40:30.224: //114/5DCEBDFB8024/CCAPI/ccCallDisconnect:
Cause Value=47, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=17)
002369: Nov 8 16:40:30.224: //114/5DCEBDFB8024/CCAPI/ccCallDisconnect:
Cause Value=17, Call Entry(Responsed=TRUE, Cause Value=17)
002370: Nov 8 16:40:30.224: //114/5DCEBDFB8024/CCAPI/cc_api_get_transfer_info:
Transfer Number=NULL
002371: Nov 8 16:40:30.228: //115/5DCEBDFB8024/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x223CAA64, Tag=0x0, Call Id=115,
Call Entry(Disconnect Cause=47, Voice Class Cause Code=0, Retry Count=0)
002372: Nov 8 16:40:30.228: //115/5DCEBDFB8024/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
002373: Nov 8 16:40:30.228: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002374: Nov 8 16:40:30.228: :cc_free_feature_vsa freeing 41F27F68
002375: Nov 8 16:40:30.228: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002376: Nov 8 16:40:30.228: vsacount in free is 1
002377: Nov 8 16:40:30.228: //114/5DCEBDFB8024/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x224CC978, Tag=0x0, Call Id=114,
Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)
002378: Nov 8 16:40:30.232: //114/5DCEBDFB8024/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
002379: Nov 8 16:40:30.232: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002380: Nov 8 16:40:30.232: :cc_free_feature_vsa freeing 41F28048
002381: Nov 8 16:40:30.232: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002382: Nov 8 16:40:30.232: vsacount in free is 0

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Destel n'gognie
Level 1
Level 1
In response to Destel n'gognie

‎11-08-2017 11:41 PM

hello I still have the same problem. I need your help!

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Aadhil Salim
Level 1
Level 1
In response to Destel n'gognie

‎11-11-2017 09:48 AM

sorry for the late reply. Did u find out the issue?
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Destel n'gognie
Level 1
Level 1
In response to Aadhil Salim

‎11-12-2017 11:08 PM

No sir!

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Destel n'gognie
Level 1
Level 1
In response to Aadhil Salim

‎11-16-2017 02:38 AM

Hello, 

 

Tac says it's a CSCum85086 bug.

 

Can you help me

 

 

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BradEast1
Level 3
Level 3
In response to Destel n'gognie

‎11-16-2017 07:17 AM

Perform the workaround:

 

Workaround:
1) Start with reset the MGCP gateway from callmanager admin page. If issue was not so severe, it will get fixed.

2) If above is not working then next option is following:
Restart Cisco Call Manager service or reboot the server where the device is registered.
Also, deleting and re-configuring the device can solve this.

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