We have an Emergency Notification System and also have Berbee Informacast for our IP Phones. We were wanting to integrate the two systems but there has to be some extensive code written by the Emergency Notification System vendor which does not have the man power to do.
They suggested I see if there is a way to inject line level audio into the call manager possibly by the use of a module.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...