Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

BLF Call Pickup issue

                   Hi

I have one user who is unable to pick up calls using the BLF. When they attempt to pick up a call they get a "temp fail" message. I have logged the user into a different handset and the issue follows the  UDP. I have deleted and recreated the extension and UDP but the issue still occurs.

We are running CUCM 7.1(3)

any help much appreciated.

cheers

Kev

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

BLF Call Pickup issue

Hi Kev,

This "Temp fail" error has been seen when the wrong Pickup Group

has been assigned in error. Can you verify that portion of the config

Cheers!

Rob

"Everything is broken" - Bob Dylan

2 REPLIES
Hall of Fame Super Red

BLF Call Pickup issue

Hi Kev,

This "Temp fail" error has been seen when the wrong Pickup Group

has been assigned in error. Can you verify that portion of the config

Cheers!

Rob

"Everything is broken" - Bob Dylan

Community Member

BLF Call Pickup issue

Cheers Rob, it was a pickup group issue. They were in the same group but it wasnt working at all. Created a new group and all working.

thanks again.

Kev

966
Views
0
Helpful
2
Replies
CreatePlease to create content