Blocking Harassing caller on CM/Unity 4.2

[mbrooksbef]

We are running CM/Unity 4.2 with IPCC and receiving harassing caller that I am looking to block. What is the easiest way to do this. I am far from a voip system expert, I am learning as I go along. Any help would be greatly appreciated.

[jason-calbert_2]

Hello,

Are you using H323 or MGCP gateways to route call?

If you are using H323 you can block this at the gateway. MGCP gateways can't block incoming numbers.

Jason

[mbrooksbef]

we are using MGCP.

A much easier solution I brought up is to just i-divert the offensive calls when the called id shows up, but I cant seem to find where to specify the i-divert. The number that is getting the harassment has no voicemail, this way if they see the caller calling in, they can just dump them to a voicemail box and check it, or we can save the messages in case we want to pursue anything legal.

[jason-calbert_2]

Mark,

Here is a document on I divert you will have to set this softkey up. The document should have the instructions that you need.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmfeat/fsimmdiv.html

HTH

Jason