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Branch not able to dial IT internally

NetMonkey
Level 1
Level 1

‎10-23-2017 12:18 AM - edited ‎03-17-2019 11:27 AM

I am attempting to troubleshoot an issue where a branch is unable to dial the internal number for IT (555)

users get "User is no longer available"

Have checked CUCM in route patterns but nothing jumping out to me.. 

All other branches are able to dial this number.

Any suggestions?

Thanks

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Chris Deren
Hall of Fame
Hall of Fame

‎10-23-2017 05:09 AM

What is 555 defined as in CUCM? Where is the message "User is no longer available" appearing? Are you hearing it or seeing on the phone display?

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