Re: Bridge two different calls on different lines from the same
Just to add a note to the great info from Avner. If you setup Multiple calls capability on Line 1 and had the Doctor call in on Line 1 as well, you could use these two features. I think "Direct Transfer" may be perfect;
There is an available feature on CCM called Join or Conference Join which will do exactly this function. Have a look;
Conference by Using Join Softkey
The user initiates an ad hoc conference by using the Select and Join softkeys. During an established call, the user chooses conference participants by pressing the Select softkey and then the Join softkey. This makes it an ad hoc conference. Up to 15 established calls can be added to the ad hoc conference, for a total of 16 participants. Cisco CallManager treats the ad hoc conference the same way as one that is established by using the Conference softkey method.
Note: You cannot be the only person in an ad hoc conference.
Using the Join softkey, a user can join up to 15 established calls (for a total of 16) to create a conference.
To implement Join, choose at least two calls and then press the Join softkey on one of the calls. Join can include more than two calls, which results in a call with more than three parties. Join supports up to 16 participants in a call. To choose an active or held call, highlight the call and press the "Select" softkey. A selected call has a checked indicator shown next to it on the phone. The call that initiates the Join gets automatically included, even if not selected.
Another great feature is called "Direct Transfer". Have a look;
Transfer two current calls to each other (direct transfer)
Scroll to highlight any call on the line and press Select. Repeat this process for the second call. With one of the selected calls highlighted, press DirTrfr. (You might need to press more to see DirTrfr.) The two calls connect to each other and drop you from the call.
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