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New Member

Broadcast Hunting: Fast busy when all Line Group Members busy

My customer has a simple requirement:

- A pilot point can accept accept x calls, where x is the number of available agents.

- If an additional call comes in, "user busy" must be signalled to the external caller.

- Broadcast hunting is a must.

I have what I think is a straightforwared 4.2(3) hunt pilot configuration:

- the hunt pilot has no CFB/CFNA destination configured

- the hunt list has only one line group

- the broadcast line group has "stop hunting" configured for the busy case, the rest is at the default.

- the line group has two members, that can log in and out via HLOG key

I'm seeing a funny behaviour:

- If one member has logged out and the other one is busy, the external caller gets a "user busy" as designed.

- If both members are logged in and both are busy, my H.323 Gateway signals a "No circuit/channel available" to the external gateway, resulting in a fast busy tone.

Any ideas to get rid of the fast busy are greatly appreciated.

Cheers

/David

2 REPLIES
Green

Re: Broadcast Hunting: Fast busy when all Line Group Members bus

In the H225 Message, CCM which H225 is sending to IOS GW as reason code?

Internally just IP Phones involved...for test b what is the tone IP Phone hears?

New Member

Re: Broadcast Hunting: Fast busy when all Line Group Members bus

Hi,

CCM also sends a cause code of 34 (channel not available):

022714: Apr 17 16:19:49.151: //571648/EF8BB9D89186/H323/run_h225_sm: Received event H225_EV_RELEASE while at state H225_REQ_FS_CALLPROC

022715: Apr 17 16:19:49.151: //571648/EF8BB9D89186/H323/cch323_h225_send_release: Cause = 34; Location = 0

When I call the pilot point internally, I get a fast busy tone too (Annunciator is disabled).

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