We've currently got a hunt group setup on CM5 utilising the Broadcast Ring algorithm, when a call comes in via this method and the user deals with the call and hangs up, that specific user then seems to be a in a period of "wrap up time" where if a call comes into the hunt group again, their phone wont ring in the broadcast ring.
I've tried to find any sort of configured or set in stone time period for the user being specified as "not ready" or unavailable after taking a call, but can't find anything.
Line groups contain one or more directory numbers. A distribution algorithm, such as Top Down, Circular, Longest Idle Time, or Broadcast, associates with a line group. Line groups also have an associated Ring No Answer reversion timeout value.
The following descriptions apply to the members of a line group:
"An idle member designates one that is not serving any call.
"An available member designates one that is serving an active call but can accept a new call(s).
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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