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Broken speech when listening to voicemails

Hi Everyone

Got a problem when listening to voicemails. When listening to voicemails, the speech is broken. Call express is being used and not unity. Theres 4 channels but only 1 channel is affected. CM version 6.1.

Any ideas of what might be affecting this? thanks

2 REPLIES
Silver

Re: Broken speech when listening to voicemails

Is there any transcoding occurring?

Do you have QoS applied?

Try running with another NIC card.

Hall of Fame Super Gold

Re: Broken speech when listening to voicemails

I assume youmean cisco unity express.

What do you mean with 4 channels ??

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