Bulk Speed Dial doesnt work when pressing the "Dial" softkey

[andy_4578]

For some reason our bulk speed dial list on a CME 7.1 unit no longer works unless you lift the handset first.

We used to be able to dial #9020 and then the "dial" softkey but now we cant the phone gives the error tone and we see nothing in debug isdn q931

If we lift the handset first and dial #9020 the call connects correctly.

[Rob Huffman]

Hi Andy,

Are you sure it wasn't New Call > #9020

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

[andy_4578]

Hi Rob,

To be honest its one of our customers and they swear blind they dialled #9020 then "dial" prior to the weekend, and when they came in this morning it didnt work.

If you press New Call first then #9020 that works fine, but they dont want to do that

I dont have a similar system to try/test it.

Cheers

Andy

[Rob Huffman]

Hi Andy,

Well....the customer is always right

Are they using the same phone model that they always use? Did

any config changes take place? Did you check the Bulk lists? Any

power outage?

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

[andy_4578]

Hi Rob,

The only thing they mentioned is a power cut over the weekend.

All phones are 7945G.  None of the config has changed.

I can attach the config if that would help?

Cheers

Andy

[Rob Huffman]

Hi Andy,

Can the phone do any "onhook" dialing after the power bump??

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

[andy_4578]

Hi Rob,

Yeah the phones can dial any number "onhook" and then press the dial button and the call is established, apart from the bulk dial numbers.

Cheers

Andy