Re: Bulk User/Phone import: An HP cannot be associated with this
What version of Callmanager are you using?
The best way to create a BAT file for import is using the BAT.xlt template on the server, copy this to your local PC to create the import file, it is pretty easy to use and has Macros enabled to create the file formats.
If you are on version 4 do a search on the server for BAT.xlt and copy it off to your PC, if you are on version 5 or 6 then you can get this from the BAT upload/download file section. Just download this and run locally to create your file format.
Apologies if this is how you have done this already, just thought i would point this out though as most BAT errors are cause by incorrectly formated file formats.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...