I am currentlly deploying CUBAC 3.X with UCM7.1. the console and the features are all working as expected. The only issue i am facing is for example when the call is transfered from the console to an IP Phone, the DN of the (Service Queue) CTI Port used to transfer the call is displayed on the IP Phone. Now for some reason if the user of the IP phone is unable to pick the transfered call, he sees the CTI Port DN in the missed calls directory. I would like to operator pilot number to display on the IP Phone instead. I know i am definitely missing something here, anyone ?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...