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Community Member

Business Attendant Console Operator login error

hi,

we have CUCM8.0.3 and CUBAC. this morning our receptionist tried logging into the console and received the following error.

Failed to login to server <ip address>


the following error returned: Invalid Extension.

i know this extension is valid, shes been using it for a few weeks now.

does anyone know what the problem could be and how to resolve it?

many thanks

Dimitri

3 REPLIES
Community Member

Re: Business Attendant Console Operator login error

so i think i have fixed it.

i restarted the CUBAC server as well as the CTI manager on the publisher and it seems resolved. however, not all users are in the console?

any thoughts?

thanks

Dimitri

Community Member

Re: Business Attendant Console Operator login error

this is all resolved now.

thanks

DImitri

Community Member

Business Attendant Console Operator login error

hello dimitri,

i am having the same issue (invalid extension + not all users in console).

i will try cti manager reset for invalid extension, but how you fixed all users in console issue?

thanks.

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