Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Business hour setting / hunt group question

I'm trying to do something a little odd.  We have the business hour set to kick in on our main number at 5pm on weekdays.  I have also set up a hunt group with a different pilot number from our main number.

I'd like to see if I can set up a business hour style setting for the hunt group pilot number. 

So, if our main number is 208-555-1212 and that has the business hour settings and I'd like to have the same option on the hunt group pilot number of 208-336-1554

Is something like that possible??  If so, how?

11 REPLIES

Business hour setting / hunt group question

you can use time of day call routing

have a look at the below document

https://supportforums.cisco.com/docs/DOC-8294

and this example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080a7bc96.shtml

hope this help

if helpful Rate

New Member

Business hour setting / hunt group question

That appears to be for the full blown Call Manager.......

What about this idea for Call Manager Express??

Thanks

Green

Business hour setting / hunt group question

Hi,

I think the nearest you can get to time of day routing on CME is "Night Sevice"

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1097582

Regards

Alex

Regards, Alex. Please rate useful posts.
New Member

Business hour setting / hunt group question

Alex,

I set added the night service bell as shown below:

ephone-dn  33

number 2133

label Call Center

description Call Center

name D. Davis - 800 Line

call-forward busy 6000

call-forward noan 6000 timeout 10

hold-alert 30 originator

night-service bell

I tested the phone after 5:30 pm, which is when the main phone number goes into its night service mode.  The phone just rang through as normal, there was no message saying we're closed, like it happens when the main number is called after hours........

Hall of Fame Super Red

Business hour setting / hunt group question

Hi Steve,

You might want to look into the B-ACD scripting add-ons from our friend Paolo

http://www.ciscoxmlservices.com/en/tcl--ivr-scripts

Cheers!

Rob

New Member

Business hour setting / hunt group question

Rob,

I appreciate that site, but the company isn't going to let us spend any money on a fix.......I work for a state agency, and are on super tight budgets

Steve

Gold

Business hour setting / hunt group question

Hi Steve

Do you have a CUE (Unity Express) module? If so, then you can do basically time of day routing on that.

Barry

New Member

Business hour setting / hunt group question

Barry,

Yes, we have both CME and CUE......  how would this be set up through CUE?

Gold

Re: Business hour setting / hunt group question

Hi Steve

That is indeed good news. Do you have any experience scripting within CUE?

The idea is that you would intercept calls coming into your main number via translation patterns and send them into your CUE script.

The CUE script can check time of day / day of week and use the Call Redirect step to send the call to different places depending on that. CUE also has a whole business hours setting to make it nice and easy.

You can also use the CUE module to send callers out of hours direct to a voicemail box.

EDIT: Just found this link http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/nssamp.html

Looks pretty close to what you are trying to achieve.

CUE scripting is very, very flexible and one of the best features of the product IMHO. You can do some very clever things with it.

Barry

New Member

Business hour setting / hunt group question

No, I'm afraid I don't have experiece with scripting for CUE......

I'm a Windows server guy who has been thrust into the world of VOIP/Cisco Call Manager......

Gold

Re: Business hour setting / hunt group question

it's not as hard as it looks. The Script editor has kind of a VB look at feel to it.

I'll knock up a quick basic script for you and post it here with some brief instructions.

You will need to download the CUE Script Editor for the version of CUE you are running; you can get this from the download section of CCO, although you will need a CCO account for that.

Barry

619
Views
0
Helpful
11
Replies