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Busy Tone

leozin8585
Level 1
Level 1

We are having a trouble with all phones "CISCO IP PHONE 7911" when the users try to dial to Provider Services "156" they are getting the busy tone when digit "1".

Is there a configuration on call manager or on the phone we are missing?

1 Accepted Solution

Accepted Solutions

Hi Leonardo,

I would configure a few dial-peer like this:

dial-peer voice 1110 pots

description emergency

destination-pattern 015.

port 0/0/1:0

prefix 15

this matches 015X where x is any digit (0-9). So this also works for 156, 154, 158

dial-peer voice 1111 pots

description service number

destination-pattern 0161

port 0/0/1:0

prefix 161

^^ this matches 161

dial-peer voice 1112 pots

description service number 180

destination-pattern 0180

port 0/0/1:0

prefix 180

^^ this matches 180

With configuring this, everybody is able to dial those numbers. If you want to restrict people from dialling those service numbers (maybe not all are free, I dont know), you must apply the appropriate corlist again ("corlist outgoing corlistname" under the dial-peer voice command).

Regards,

Kai

View solution in original post

15 Replies 15

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

Do you not normally dial 9 for an outside line?

If not it sounds like you are missing a route pattern of some sort. Are you using CME, or Communications Manager? If full CM, are you using a Cisco dial plan or do you have simple route patterns configured?

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

>

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Thanks Aaronharrison, I am getting this infos and Let you know asap.

Do you not normally dial 9 for an outside line?

We are using 0 and getting busy tone after that when digit "1".

Run the dialed number analyser with dialed number and you can result why you getting busy tone!!

thanks,

Vipul Jindal

Vipul,

How can I do that? Sorry am new on voice troubleshooting.

you go to cisco serviceability

tools

dialed number analyzer

if you dont see the option than you need to enable 'dialed number analyzer' service from tools --> control center feature service

thanks,

Vipul Jindal

please rate if it helps!!

Our customer said they are using Cisco 3925 as a CM "flash0:c3900-universalk9-mz.SPA.150-1.M6.bin"

Is there a way to troubleshooting and fix it?

so its CME not a call manager.

can you run the below debug and get me the output

debug voip ccapi inout

thanks,

Vipul Jindal

Hi Leonardo,

to me it looks like no dial-peer is matching "0156".

Can provide the output of the "show dialplan-numer 0156" command?

With that output you can see if any dial-peer could match the 0156.

I do not understand your config, because there are a lot of spanish(?) words in the corlists and I am not familiar with your numbering plan.

But maybe you just need to add a new dial-peer like this:

!

dial-peer voice 1110 pots

corlist outgoing ChamsGratuitas

description whateveryouprefer

destination-pattern 015.

port 0/0/1:0

prefix 15

regards,

Kai

Hello,

156 is like 911 and etc ...

I Will provide that output

"show dialplan-numer 0156"

!

dial-peer voice 1110 pots

corlist outgoing FreeCalls (Translation)

description whateveryouprefer

destination-pattern 015.

port 0/0/1:0

prefix 15

Thank You !

Hello,

CMXYZ01#show dialplan number 156

Macro Exp.: 156

No match, result=-1

CMXYZ01#show dialplan number 0156

Macro Exp.: 0156

No match, result=-1

Hi Leonardo,

ok, if you add the dial-peer I mentioned, just to it like this:

dial-peer voice 1110 pots

description emergency

destination-pattern 015.

port 0/0/1:0

prefix 15

Just leave the corlist command, because emergency calls should available usually to any phone (even the lobby phones).

regards,

Kai

Further more information, same issue for all free services numbers as: 156, 154, 161, 180 and 158.

We need to create a new dial peer? How to create one dial peer that match all these numbers 156, 154, 161, 180, 158.

Hi Leonardo,

I would configure a few dial-peer like this:

dial-peer voice 1110 pots

description emergency

destination-pattern 015.

port 0/0/1:0

prefix 15

this matches 015X where x is any digit (0-9). So this also works for 156, 154, 158

dial-peer voice 1111 pots

description service number

destination-pattern 0161

port 0/0/1:0

prefix 161

^^ this matches 161

dial-peer voice 1112 pots

description service number 180

destination-pattern 0180

port 0/0/1:0

prefix 180

^^ this matches 180

With configuring this, everybody is able to dial those numbers. If you want to restrict people from dialling those service numbers (maybe not all are free, I dont know), you must apply the appropriate corlist again ("corlist outgoing corlistname" under the dial-peer voice command).

Regards,

Kai

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