Busy Trigger behavior with Shared Line Appearances
Lets say I have 5 phones with a common Shared Line Appearance on each one with the "Busy Trigger" line setting on the line of each device set to 1.
Now a call comes in to the SLA and it rings on all five phones and someone picks it up on one of the five phones.
Now a second call comes in to the same SLA. I want it to ring on the other 4 available phones but if the busy trigger for the first phone is set to 1 would it not trigger the busy action defined on that phone?
My impression is that busy triggers are specific to the lines on a given device.
I think what I need here is for the "Busy Trigger" to be applied to the entire shared line appearance if that makes sense? (ie: The Busy Trigger of "1" should not kick in unless ALL phones in the shared line appearance have 1 call active)
I'd prefer to avoid the "rollover lines" scenario where I have to assign the same shared extension to multiple partitions and use CSS to forward calls from one phone to the next based on busy trigger setting.
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