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Community Member

Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not working

Good day,

I have CCME 7.1:

sh telephony-service
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
load 7914 S00105000300
load 7906 SCCP11.8-4-2S
load 7911 SCCP11.8-4-2S
load 7920 cmterm_7920.4.0-03-02
load 7921 CP7921G-1.1.1
load 7931 SCCP31.8-3-3S
load 7960-7940 P00308000500
load 7941 SCCP41.8-4-2S
load 7941GE SCCP41.8-4-2S
load 7942 SCCP42.8-3-3S
load 7945 SCCP45.8-3-3S
load 7961 SCCP41.8-3-3S
load 7962 SCCP42.8-3-3S
load 7965 SCCP45.8-3-3S
load 7970 SCCP70.8-3-3S
load 7971 SCCP70.8-3-3S
load 7975 SCCP75.8-3-3S
cnf-file location: flash:
cnf-file option: PER-PHONE

sh ver
Cisco IOS Software, 3800 Software (C3845-ADVIPSERVICESK9-M), Version 12.4(24)T2, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Mon 19-Oct-09 21:46 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)


Buttons "Dial" and "New Call" are not working on phone 7906. When I press these buttons nothing happens. But it is working properly on phone 7941 and CIPC.

But I have second CCME 7.1:

sh telephony-service
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
load 7914 S00105000300
load 7906 SCCP11.8-3-3S
load 7911 SCCP11.8-3-3S
load 7920 cmterm_7920.4.0-03-02
load 7921 CP7921G-1.1.1
load 7931 SCCP31.8-3-3S
load 7937 apps37sccp.1-1-1-1
load 7960-7940 P00308000500
load 7941 SCCP41.8-3-3S
load 7942 SCCP42.8-3-3S
load 7945 SCCP45.8-3-3S
load 7961 SCCP41.8-3-3S
load 7962 SCCP42.8-3-3S
load 7965 SCCP45.8-3-3S
load 7970 SCCP70.8-3-3S
load 7971 SCCP70.8-3-3S
load 7975 SCCP75.8-3-3S

sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVIPSERVICESK9-M), Version 12.4(24)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 25-Feb-09 17:55 by prod_rel_team

ROM: System Bootstrap, Version 12.4(1r) [hqluong 1r], RELEASE SOFTWARE (fc1)

And the buttons are working fine on this CCME.

Can somebody help me with this problem?

Everyone's tags (6)
12 REPLIES
Hall of Fame Super Red

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

Hi Tony,

The two things I would start with here would be;

1. Check the Softkey template from a working/non-working 7906

SCCP: Modifying Soft-Key Display

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesoftk.html#wp1010972

2. The Phone firmware for the 7906 is different on these two CME's so there may be a bug

on the non-working version load 7906 SCCP11.8-4-2S

Hope this  helps!

Rob

Community Member

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

Thank you for answer, Rob.

But it did not help. I did the following:

conf t

Telephony-service

fxo hook-flash

reset all

and I change the phone firmware to SCCP11.8-3-3S.

Do you have any other ideas?

Hall of Fame Super Red

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

Hi Tony,

Did you check #7 (below) from the doc I linked?

SUMMARY STEPS

1. enable

2. configure terminal

3. ephone-template template-tag

4. softkeys  alerting {[Acct] [Callback]  [Endcall]}

5. softkeys  connected {[Acct] [ConfList]  [Confrn] [Endcall] [Flash] [Hlog] [Hold] [Join] [LiveRcd] [Park] [RmLstC] [Select] [TrnsfVM] [Trnsfer]}

6. softkeys  hold {[Join] [Newcall]  [Resume] [Select]}

7. softkeys  idle {[Cfwdall] [ConfList]  [Dnd] [Gpickup] [Hlog] [Join] [Login] [Newcall] [Pickup] [Redial] [RmLstC]}

8. softkeys  remote-in-use {[CBarge] [Newcall]}

9. softkeys  ringing {[Answer] [Dnd]  [HLog]}

10. softkeys  seized {[CallBack] [Cfwdall]  [Endcall] [Gpickup] [Hlog] [MeetMe] [Pickup] [Redial]}

11. exit

12. ephone phone-tag

13. ephone-template template-tag

14. end

Cheers!

Rob

Community Member

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

Rob,

Yes, I already did this, but it did not helped.

Community Member

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

UP!

Hall of Fame Super Gold

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

One phone only? Maybe faulty keypad.

Community Member

Re: Buttons "Dial" and "New Call" on Cisco I

Hi, p.bevilacqua.

All IP Phones 7906 models. But with model 7941 everything is ok.

Community Member

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

This may be a longshot, but if the speakerphone is disabled and you are doing this from the keypad without the handset off-hook, the New Call and Dial softkeys will be disabled. Same thing with the CallBack feature.

Just a thought.

Cisco Employee

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

7906s are monitor-only speakers. You don't get a
true 2-way speakerphone until 794x and above, or 7931.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps10326/IP_Phones_Positioning_External_December2009.pdf

Community Member

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

But there is still a setting for disabling the speakerphone (regardless of monitor or two-way) for the 7906. If it is disabled the keys will not work without lifing the handset.

Cisco Employee

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

You are correct. I just wanted to clarify that 7906s do not have a microphone 
in the phone base, so they are not capable of making speakerphone calls. The
speakers support a form of "listen only" mode.
So if you try onhook dialing (without taking the handset offhook) the caller
will be able to hear far end, but can not heard by the far-end called party.
I am thinking in the absence of a true speakerphone perhaps Dial and New Call
SKs does not apply as they do for other high-end 79xx phones ?
Community Member

Re: Buttons "Dial" and "New Call" on Cisco IP Phone 7906 not wor

They do apply and you can use them if the speakerphone monitor is active. (At least it says so in the User Guide you posted the link to earlier.)

I'm guessing here, but I think the programmers were trying to prevent the initiation of a call when there is no ability to monitor the call. (For instance, if you can't hear call progress tones how would you know if the other party picked up so you could pick up the handset on your end? Or that it was busy?)

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