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New Member

Bypass Unity connection or Password recovery

Hello ,

we have CUC and CUCM 9 on VMware , suddenly our IVR stop working so we are unable to received calls from outside ( comming calls ) . and unfortunately our password is not working for unity connection so cant login on it .

is there any way to bypass unity connection to get all incomming  calls directly on callmanager on pilots number .

4 REPLIES
Cisco Employee

Bypass Unity connection or Password recovery

Just change the routing directly in CUCM while you sort out the CUC problem.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Bypass Unity connection or Password recovery

thanks for you reply , can you litle bit explain where to change this routing for master

number in cucm , we have to make some changes on voice gateway also ?

Cisco Employee

Bypass Unity connection or Password recovery

I do not know your call flow, this is something you should know so you can change it.

There must be a CTI RP, TP or something else in CUCM which directs the calls to VM, change that routing to wherever you want there.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: Bypass Unity connection or Password recovery

The quickest way to divert is to put a translation pattern in place, so if your voicemail pilot is 1000, then a transation pattern for 1000 and called number translated into whatever number you find suitable, would result in calls to that 1000 number, to go to the translated number instead. really easy to roll back as well, by just removing the translation pattern

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