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Call Attendant, associating devices

Hi All,

I am trying to add a new device to our help desk support number using call attendant.

I have set-up everything as per CCM manual.

Copied and existing phone config.

Added new DN to device

Created new attendant console user.

Added user to the pilot point config.

Config the line group which support line users.

I have added the device to ac application user group.

How ever when I try to associate device with Call attendant I keep getting this msg "Your Administrator must associate the phone with a valid application user.".

Any Idea's?

CCM: 5.0.4

2 REPLIES
Green

Re: Call Attendant, associating devices

Associate the device to AC user and the other new AC user we have (check Attendant Console Service paramters)

Cisco Employee

Re: Call Attendant, associating devices

along with Gonzalo's, advise are the users really applications users? if you created them under end-users that's probably why you get the message

double-check that part of the config

Configuring Application Users for Cisco Unified CallManager Attendant Console

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmfeat/fsccmac.html#wp1145819

HTH

javalenc

HTH

java

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