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Community Member

Call Attendant goes strait to VM

We have CCM 3.3.34 but soon to upgrade to 7.x. When people call from outside to our external number, they go strait to our Voice Mail system and bypass the Call Attendants.

Any suggestions would be appreciated.

3 REPLIES
Cisco Employee

Re: Call Attendant goes strait to VM

Try restarting the TCD and CTI services, make sure the AC clients are logged in.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Call Attendant goes strait to VM

Restarted the Cisco Telephony Call Dispatcher and CTIManager services without effect.

Community Member

Re: Call Attendant goes strait to VM

I launch Unity Call View and when I dial the number in question, the reason it gives me is Fwd(busy) so it forwads the call to VM. Some process or service is hung and I can't find it.

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