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call-back not working on CUCM

Hi,

we have configured softkeys to enable call-back on phones but when the callback softkey is pressed the ephone displays show us that "the callback service is not active"

We have check on "service parameters" and the "Call Back Enabled Flag" is setup to "true", and other parameters are equal to their defaults.

What are we missing?

Many Thanks

1 REPLY
Silver

Re: call-back not working on CUCM

The Call Back feature failed to work then reset the CCMSysUser password with the CCMPWDChanger utility. And also perform the following steps.

1. Reset the CCMSysUser password

2. Restart the Cisco Extended Functions (CEF) service on all servers. On the CCMAdministrator page, choose Application > Cisco CallManager Serviceability > Tools > Control Center. Check if the CEF is live. If it is not, choose this service and start it. If it indicates that it is live, choose the service and restart it.

3. Restart these services:

a. Computer Telephony Integration (CTI) manager service

b. Cisco Tomcat service

c. IIS Admin service

4. Verify that the Directory Integration has completed.

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