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Call back over multi cluster

Hi

I have two cluster cucm 9

is the call back works over the cluster? Is there any way to configure it?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Call back over multi cluster

You would need to test this out, but assuming you have QSIG enabled trunks between them, it "might" work. QSIG was the requirement for callback to work with PSTN numbers

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES

Re:Call back over multi cluster

I don't believe that the call back feature would work between clusters.

Regards,

Yosh

Sent from Cisco Technical Support Android App

HTH Regards, Yosh
Cisco Employee

Call back over multi cluster

You would need to test this out, but assuming you have QSIG enabled trunks between them, it "might" work. QSIG was the requirement for callback to work with PSTN numbers

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Call back over multi cluster

Call Back feature

The Call Back feature allows you to receive call-back notification on your Cisco Unified IP Phone when a called party line becomes available. You can activate call back for a destination phone that is within the same Cisco Unified Communications Manager cluster as your phone or on a remote PINX over QSIG trunks or QSIG-enabled intercluster trunks. In the case of Cisco Business Edition 5000 systems, the single Cisco Unified Communications Manager server comprises the cluster.

To receive call-back notification, a user presses the CallBack softkey or feature button while receiving a busy or ringback tone. A user can also activate call back during reorder tone, which is triggered when the no answer timer expires.

The following sections provide information on the Call Back feature:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_011.html#CUCM_TP_CF8A6D55_00

Rate the post accordingly.

Regards,

Kevin

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