Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

call cannot be completed as dialed

When i call to one of the extension from outside i can hear call cannot be completed as dialed.then after the annoncement finish calls is getting connected. Why this announcemnt is coming..?? I have verified CSS .Its fine. Please help.
Sent from Cisco Technical Support iPhone App

7 REPLIES
Cisco Employee

call cannot be completed as dialed

Hi Ameen,

What is the complete call flow? ( eg PSTN --- gateway --- h323 -- cucm ---IP phone )

Does the call go straight from the gateway to the phone or does it go to a Translation pattern or an auto attendant?

Does the call work normally if the extension is called from an internal phone?

Is the issue being reported for only one extension or for all the calls coming through a particular gateway?

Manish

New Member

Re: call cannot be completed as dialed

Call flow is as you wrote.Only one extension is having issue.the calls are getting connected to extension after annoncement . Why the annocement is happening..??..internal call no annoucment is coming

Sent from Cisco Technical Support iPhone App

Cisco Employee

call cannot be completed as dialed

Can you try adding a new DN to the same phone and try calling that number from outside to see if the issue persists?

Manish

New Member

Re: call cannot be completed as dialed

I tried it working for other extensio.Only this extension have problem.deleted extension nd created new.its still the same.
Sent from Cisco Technical Support iPhone App

Cisco Employee

call cannot be completed as dialed

Check the Route plan report under Call routing and see if there are any overlapping DN's. If yes, delete them. Please let me know if the issue persists.

Manish

New Member

Re: call cannot be completed as dialed

If the issue occurs after doing what Manish has suggested, please share traces with calling/called number mentioned.

New Member

Re: call cannot be completed as dialed

No overlapping extension.Still the same

Sent from Cisco Technical Support iPhone App

310
Views
0
Helpful
7
Replies
CreatePlease login to create content