looking for an application that has the same functionality as the above for CCM5.0(4).
basically, id like to set the line state of the phones to things like :out to lunch, in a meeting etc.
i think that mobility or presence server can do this however, that will be overkill. we only want to ensure that the operator can have a visual meaning to what is going on with the employee before xfering a call.
little help here. unified call connector is what im looking for. whats the comparable application for CCM5.0?....my customer requires that the operator sees a status change for the monitored users. IE. out to lunch, busy etc.
is the only way buying a presence server?..is there any application that i can download to get those basic features.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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