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%CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identfier already present in the list of currently handled calls. It is being refused

j.tarawneh
Level 1
Level 1

Hi Team

how do i stop this error in the log ?

the PBX vendor says it is not an issue with his PBX.

we started both my GW, and his PBX already.

I already saw the two bugs: CSCeh41216 ,   and in
CSCdw42772

and it says no workaround.

what are the exact steps to fix or stop this from showing up in my router if any.

thanks for expert response.

5 Replies 5

Udit Mehrotra
Cisco Employee
Cisco Employee

What is  the call flow? Please elaborate the same. This can be issue with an overlapping dial plan.

Udit

Hi there,

Very possible that this is not a PBX issue but PBX may be playing a part by looping

a call right back to the GW due to a config issue.

Basically this msg indicates a call loop most likely due to a mis-configuration

rather than a defect.

Overlapping dialplan, incorrect digit manipulation or improper use of allow-connection

command may cause this. If this is not an IPIPGW/CUBE, allow-connection command

shd not be used at all.

If you can share your setup, dialplan and call flow, we can dig a bit deeper to narrow down

the potential cause.

Thx.

DK

this file has the voice config

thanks

Hello,

We have the same problem.

what could resolve this issue?

thank you.

 

Kind regards,

this file has the voice config

thanks

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