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New Member

%CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identfier already present in the list of currently handled calls. It is being refused

Hi Team

how do i stop this error in the log ?

the PBX vendor says it is not an issue with his PBX.

we started both my GW, and his PBX already.

I already saw the two bugs: CSCeh41216 ,   and in
CSCdw42772

and it says no workaround.

what are the exact steps to fix or stop this from showing up in my router if any.

thanks for expert response.

4 REPLIES
Cisco Employee

Re: %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global id

What is  the call flow? Please elaborate the same. This can be issue with an overlapping dial plan.

Udit

Cisco Employee

Re: %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global id

Hi there,

Very possible that this is not a PBX issue but PBX may be playing a part by looping

a call right back to the GW due to a config issue.

Basically this msg indicates a call loop most likely due to a mis-configuration

rather than a defect.

Overlapping dialplan, incorrect digit manipulation or improper use of allow-connection

command may cause this. If this is not an IPIPGW/CUBE, allow-connection command

shd not be used at all.

If you can share your setup, dialplan and call flow, we can dig a bit deeper to narrow down

the potential cause.

Thx.

DK

New Member

Re: %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global id

this file has the voice config

thanks

New Member

Re: %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global id

this file has the voice config

thanks

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