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Community Member

Call Detail Record on CallManager 4.2

Hello all,

We are using CallManager 4.2. We have 2 CallManager, one is Publisher and other is Subcriber. We've already enable CDR on CallManager Publisher (CDR Eanble Flag set to True).

We trying to access CDR through we browser (CDR Analysis and Reporting) but from there, no data found.

We trying to find CDR file in C:\Program Files\Cisco\CallDetails\CDR, but no file found. But we saw alot of file in BAD directory instead.

Is it normal that the CDR file is in BAD directory? Why there is no record in CDR Analysis and Reporting?

Anyone has any idea? Your help or guidance would be much appreciated

Thanks,

2 REPLIES
Cisco Employee

Re: Call Detail Record on CallManager 4.2

No, it's not normal.

Try disabling the CDR parameters, restart the CDR services, enable parameters and try again.

If no avail enable CDR traces to determine the problem.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Call Detail Record on CallManager 4.2

Hi Java,

Thanks for your response.

Now we can search from the CAR web GUI. We found that one service "Cisco Unified CallManager CAR Scheduler" automatically stop frequently, don't know why. We solve this by modify the recovery option (in CallManager server -->Programs -->Administrative tools --> Services) to Restart the service.

Thanks,

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