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Call Display Issue on CCM 7

On in-comming Calls  it's cutting the 1 letter of the Call Display Ext Dave Smith show as ave Smith

, I check the call manager and  Router and i am unable to find the issue. did anyone has the same issue? or is their a bug fix for it ?

Thank you for your Help

1 REPLY
Red

Re: Call Display Issue on CCM 7

Usually, this is caused by mismatched switch type between telco and customer (e.g. telco is DMS-100, customer configured PRI NI2).

In CCM trace, you'll see something like:

08/31/2009 12:07:42.009 CCM|In  Message -- PriSetupMsg -- Protocol= PriNi2Protocol

Check your CUCM and see if CUCM set to the same switch type. (device > trunk).

Hope this helps!

Michael

http://htluo.blogspot.com

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