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New Member

Call Drop after No Answer Forward

Good day all.

I've got an issue with my CUCM 8.5 and 9971 IP Phones with forwarding calls after no answer. If I try to call on my 9971 DN and No Answer Time-out expires the call forwards to the different DN (on the same server), but after one ring it drops and I suppose to hear short beeps on a handset. Does anybody know what's the core of the problem?

Thank you.

Cisco Employee

Call Drop after No Answer Forward

Is the different DN part of same device pool or same site ? Is there any trunk separating these DNs ?


New Member

Call Drop after No Answer Forward

Gajanan Pande,

Both IP Phones belong to the same Device Pool and there is no trunking between two of them. I tried to remove DN and then create another one with the same options. It helps for a while, but then issue happens again. Any ideas?