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New Member

Call dropping for My Personal Recording - Cisco unity connection

Hi All,

The call is dropping if i choose My Personal Recording in Callers Hear field but if i select

Note :  The greeting which we try to palying is not record through unity connection, we recorded that file using ordinary desktop and i converted that file from .wma format to .wav format. Unity connection is playing the greeting if i play manually, but not via the call. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Call dropping for My Personal Recording - Cisco unity connection

Hi Murali,

Are you using the Media Master in CUC to upload the custom file?

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/assistant/7xcucugasst020.html

The format should be;

CCITT u-Law, 8 kHz, 8 bit mono for the .wave file

Cheers!

Rob

2 REPLIES
Hall of Fame Super Red

Call dropping for My Personal Recording - Cisco unity connection

Hi Murali,

Are you using the Media Master in CUC to upload the custom file?

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/assistant/7xcucugasst020.html

The format should be;

CCITT u-Law, 8 kHz, 8 bit mono for the .wave file

Cheers!

Rob

New Member

Call dropping for My Personal Recording - Cisco unity connection

Hi Rob,

Thanks for your reply its very helpful. I just resolved this by sending the call from unity connection to the user to phone to record the greetings.

Thanks

-murali

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