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Call Failure ISDN Error code 47

Once in a day new call and transfer call not happening

Call FLOW CUCM >> Cisco Gateway >> ISDN

On debug found ISDN Error code 47

which indicate "

C a us e No. 4 7 - r e s our c e una va ila ble , uns pe c ifie d.

This cause is used to report a resource unavailable event only when no other cause in the resource unavailable

class applies."

NOT SURE WHICH RESOURCE IT IS REFERRING TOOOO

Below is debug logs

Error message heard by end user "Call could not be completed as dialed

"

1:10:07.220: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:38101100442 155.17.115.251 155.17.115.130  514539050<47>119834:   

2013-11-2711:38:38101101442 155.17.115.251 155.17.115.130  514539050<47>119835: *Nov 27 11:10:07.220: :cc_free_feature_vsa freeing 48013B88

2013-11-2711:38:38101102442 155.17.115.251 155.17.115.130  514539050<47>119836: *Nov 27 11:10:07.220: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:38101103442 155.17.115.251 155.17.115.130  514539050<47>119837:   

2013-11-2711:38:38101104442 155.17.115.251 155.17.115.130  514539050<47>119838: *Nov 27 11:10:07.220:  vsacount in free is 217

2013-11-2711:38:38101105442 155.17.115.251 155.17.115.130  514539050<46>119839: *Nov 27 11:10:07.240: %ISDN-6-DISCONNECT: Interface Serial0/1/1:14  disconnected from 8776236765 , call lasted 733 seconds

2013-11-2711:38:38101106583 155.17.115.251 155.17.115.130  514539050<47>119840: *Nov 27 11:10:07.240: ISDN Se0/1/1:23 Q931: TX -> DISCONNECT pd = 8  callref = 0x0BC6

2013-11-2711:38:38101107583 155.17.115.251 155.17.115.130  514539050<47>119841:           Cause i = 0x8090 - Normal call clearing

2013-11-2711:38:38101108583 155.17.115.251 155.17.115.130  514539050<47>119842: *Nov 27 11:10:07.384: //17802/80260F5AF227/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:38101109583 155.17.115.251 155.17.115.130  514539050<47>119843:    Disposition=0, Interface=0x48707390, Tag=0x0, Call Id=17802,

2013-11-2711:38:38101110583 155.17.115.251 155.17.115.130  514539050<47>119844:    Call Entry(Disconnect Cause=47, Voice Class Cause Code=0, Retry Count=0)

2013-11-2711:38:38101111583 155.17.115.251 155.17.115.130  514539050<47>119845: *Nov 27 11:10:07.384: //17802/80260F5AF227/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:38101112583 155.17.115.251 155.17.115.130  514539050<47>119846:    Call Disconnect Event Sent

2013-11-2711:38:38101113583 155.17.115.251 155.17.115.130  514539050<47>119847: *Nov 27 11:10:07.384: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:38101114583 155.17.115.251 155.17.115.130  514539050<47>119848:   

2013-11-2711:38:38101115583 155.17.115.251 155.17.115.130  514539050<47>119849: *Nov 27 11:10:07.384: :cc_free_feature_vsa freeing 49BBE960

2013-11-2711:38:38101116583 155.17.115.251 155.17.115.130  514539050<47>119850: *Nov 27 11:10:07.384: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:38101117583 155.17.115.251 155.17.115.130  514539050<47>119851:   

2013-11-2711:38:38101118629 155.17.115.251 155.17.115.130  514539050<47>119852: *Nov 27 11:10:07.384:  vsacount in free is 216

2013-11-2711:38:38101119629 155.17.115.251 155.17.115.130  514539050<47>119853: *Nov 27 11:10:07.384: //17801/80260F5AF227/CCAPI/ccCallDisconnect:

2013-11-2711:38:38101120629 155.17.115.251 155.17.115.130  514539050<47>119854:    Cause Value=47, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

2013-11-2711:38:38101121629 155.17.115.251 155.17.115.130  514539050<47>119855: *Nov 27 11:10:07.384: //17801/80260F5AF227/CCAPI/ccCallDisconnect:

2013-11-2711:38:38101122629 155.17.115.251 155.17.115.130  514539050<47>119856:    Cause Value=47, Call Entry(Responsed=TRUE, Cause Value=47)

2013-11-2711:38:38101123629 155.17.115.251 155.17.115.130  514539050<47>119857: *Nov 27 11:10:07.384: //17801/80260F5AF227/CCAPI/cc_api_get_transfer_info:

2013-11-2711:38:38101124645 155.17.115.251 155.17.115.130  514539050<47>119858:    Transfer Number Is Null

2013-11-2711:38:38101125645 155.17.115.251 155.17.115.130  514539050<47>119859: *Nov 27 11:10:07.440: //17801/80260F5AF227/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:38101126645 155.17.115.251 155.17.115.130  514539050<47>119860:    Disposition=0, Interface=0x47B9E5B4, Tag=0x0, Call Id=17801,

2013-11-2711:38:38101127645 155.17.115.251 155.17.115.130  514539050<47>119861:    Call Entry(Disconnect Cause=47, Voice Class Cause Code=0, Retry Count=0)

2013-11-2711:38:38101128723 155.17.115.251 155.17.115.130  514539050<47>119862: *Nov 27 11:10:07.440: //17801/80260F5AF227/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:38101129723 155.17.115.251 155.17.115.130  514539050<47>119863:    Call Disconnect Event Sent

2013-11-2711:38:38101130723 155.17.115.251 155.17.115.130  514539050<47>119864: *Nov 27 11:10:07.440: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:38101131723 155.17.115.251 155.17.115.130  514539050<47>119865:   

2013-11-2711:38:38101132723 155.17.115.251 155.17.115.130  514539050<47>119866: *Nov 27 11:10:07.440: :cc_free_feature_vsa freeing 49BC0460

2013-11-2711:38:38101133723 155.17.115.251 155.17.115.130  514539050<47>119867: *Nov 27 11:10:07.440: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:38101134723 155.17.115.251 155.17.115.130  514539050<47>119868:   

2013-11-2711:38:38101135723 155.17.115.251 155.17.115.130  514539050<47>119869: *Nov 27 11:10:07.440:  vsacount in free is 215

2013-11-2711:38:38101136723 155.17.115.251 155.17.115.130  514539050<47>119870: *Nov 27 11:10:07.528: ISDN Se0/1/1:23 Q931: RX <- RELEASE pd = 8  callref = 0x8BC6

2013-11-2711:38:38101137723 155.17.115.251 155.17.115.130  514539050<47>119871: *Nov 27 11:10:07.532: ISDN Se0/1/1:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x0BC6

2013-11-2711:38:38101138723 155.17.115.251 155.17.115.130  514539050<47>119872: *Nov 27 11:10:07.536: //17724/80D0C0A5D027/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:38101139723 155.17.115.251 155.17.115.130  514539050<47>119873:    "

Everyone's tags (1)
5 REPLIES
New Member

Call Failure ISDN Error code 47

So you're getting this message from the PABX on the other side, right?

Kind regards,
Andrew C.

Kind regards, Andrew C.
VIP Super Bronze

Call Failure ISDN Error code 47

I doubt if you are getting cause code 47 from the ISDN side. ISDN disconnects are usually hexadecimal....eg 89AF..

For us to help, you will need to send a detaled debug and sh run of your gateway

1. debug voip ccapi inout

2.sh run

3. debug isdn q931

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Call Failure ISDN Error code 47

Hi,

"C a us e No. 4 7 - r e s our c e una va ila ble , uns pe c ifie d". It mostly indicates the dsp media resources needed to complete the call (mtp, transcoders & conference bridges).

the logs you provided is not so clear. you may collect "debug isdn q931 & debug voice ccapi inout" for a faulty call with ccm traces.

also whenever this issue occurs, pls crosscheck the isdn channel utilization (how many calls at a given time), resource allocation from CUCM,

You may also check this bug id whether or not your IOS affected.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx67255&from=summary

//Suresh Please rate all the useful posts.
New Member

Call Failure ISDN Error code 47

My understanding is call is still getting disconnected without going outside the ISDN network due to resource issue, as no ISDN q931 logs appears except below logs for that time when issue appears

Please suggest

:07.240: ISDN Se0/1/1:23 Q931: TX -> DISCONNECT pd = 8  callref = 0x0BC6

2013-11-2711:38:38101107583 155.17.115.251 155.17.115.130  514539050<47>119841:           Cause i = 0x8090 - Normal call clearing

2013-11-2711:38:38101108583 155.17.115.251 155.17.115.130  514539050<47>119842: *Nov 27 11:10:07.384: //17802/80260F5AF227/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:38101109583 155.17.115.251 155.17.115.130  514539050<47>119843:    Disposition=0, Interface=0x48707390, Tag=0x0, Call Id=17802,

2013-11-2711:38:38101110583 155.17.115.251 155.17.115.130  514539050<47>119844:    Call Entry(Disconnect Cause=47, Voice Class Cause Code=0, Retry Count=0)

2013-11-2711:38:38101111583 155.17.115.251 155.17.115.130  514539050<47>119845: *Nov 27 11:10:07.384: //17802/80260F5AF227/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:38101112583 155.17.115.251 155.17.115.130  514539050<47>119846:    Call Disconnect Event Sent

2013-11-2711:38:38101113583 155.17.115.251 155.17.115.130  514539050<47>119847: *Nov 27 11:10:07.384: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:38101114583 155.17.115.251 155.17.115.130  514539050<47>119848:   

2013-11-2711:38:38101115583 155.17.115.251 155.17.115.130  514539050<47>119849: *Nov 27 11:10:07.384: :cc_free_feature_vsa freeing 49BBE960

2013-11-2711:38:38101116583 155.17.115.251 155.17.115.130  514539050<47>119850: *Nov 27 11:10:07.384: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:38101117583 155.17.115.251 155.17.115.130  514539050<47>119851:   

2013-11-2711:38:38101118629 155.17.115.251 155.17.115.130  514539050<47>119852: *Nov 27 11:10:07.384:  vsacount in free is 216

2013-11-2711:38:38101119629 155.17.115.251 155.17.115.130  514539050<47>119853: *Nov 27 11:10:07.384: //17801/80260F5AF227/CCAPI/ccCallDisconnect:

2013-11-2711:38:38101120629 155.17.115.251 155.17.115.130  514539050<47>119854:    Cause Value=47, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

2013-11-2711:38:38101121629 155.17.115.251 155.17.115.130  514539050<47>119855: *Nov 27 11:10:07.384: //17801/80260F5AF227/CCAPI/ccCallDisconnect:

2013-11-2711:38:38101122629 155.17.115.251 155.17.115.130  514539050<47>119856:    Cause Value=47, Call Entry(Responsed=TRUE, Cause Value=47)

2013-11-2711:38:38101123629 155.17.115.251 155.17.115.130  514539050<47>119857: *Nov 27 11:10:07.384: //17801/80260F5AF227/CCAPI/cc_api_get_transfer_info:

2013-11-2711:38:38101124645 155.17.115.251 155.17.115.130  514539050<47>119858:    Transfer Number Is Null

2013-11-2711:38:38101125645 155.17.115.251 155.17.115.130  514539050<47>119859: *Nov 27 11:10:07.440: //17801/80260F5AF227/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:38101126645 155.17.115.251 155.17.115.130  514539050<47>119860:    Disposition=0, Interface=0x47B9E5B4, Tag=0x0, Call Id=17801,

2013-11-2711:38:38101127645 155.17.115.251 155.17.115.130  514539050<47>119861:    Call Entry(Disconnect Cause=47, Voice Class Cause Code=0, Retry Count=0)

2013-11-2711:38:38101128723 155.17.115.251 155.17.115.130  514539050<47>119862: *Nov 27 11:10:07.440: //17801/80260F5AF227/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:38101129723 155.17.115.251 155.17.115.130  514539050<47>119863:    Call Disconnect Event Sent

2013-11-2711:38:38101130723 155.17.115.251 155.17.115.130  514539050<47>119864: *Nov 27 11:10:07.440: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:38101131723 155.17.115.251 155.17.115.130  514539050<47>119865:   

2013-11-2711:38:38101132723 155.17.115.251 155.17.115.130  514539050<47>119866: *Nov 27 11:10:07.440: :cc_free_feature_vsa freeing 49BC0460

2013-11-2711:38:38101133723 155.17.115.251 155.17.115.130  514539050<47>119867: *Nov 27 11:10:07.440: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:38101134723 155.17.115.251 155.17.115.130  514539050<47>119868:   

2013-11-2711:38:38101135723 155.17.115.251 155.17.115.130  514539050<47>119869: *Nov 27 11:10:07.440:  vsacount in free is 215

2013-11-2711:38:38101136723 155.17.115.251 155.17.115.130  514539050<47>119870: *Nov 27 11:10:07.528: ISDN Se0/1/1:23 Q931: RX <- RELEASE pd = 8  callref = 0x8BC6

2013-11-2711:38:38101137723 155.17.115.251 155.17.115.130  514539050<47>119871: *Nov 27 11:10:07.532: ISDN Se0/1/1:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x0BC6

2013-11-2711:38:38101138723 155.17.115.251 155.17.115.130  514539050<47>119872: *Nov 27 11:10:07.536: //17724/80D0C0A5D027/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:38101139723 155.17.115.251 155.17.115.130  514539050<47>119873:   

2013-11-2711:38:39101140721 155.17.115.251 155.17.115.130  514539050<47>119874: Disposition=0, Interface=0x48707390, Tag=0x0, Call Id=17724,

2013-11-2711:38:39101141721 155.17.115.251 155.17.115.130  514539050<47>119875:    Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)

2013-11-2711:38:39101142721 155.17.115.251 155.17.115.130  514539050<47>119876: *Nov 27 11:10:07.536: //17724/80D0C0A5D027/CCAPI/cc_api_call_disconnect_done:

2013-11-2711:38:39101143721 155.17.115.251 155.17.115.130  514539050<47>119877:    Call Disconnect Event Sent

2013-11-2711:38:39101144721 155.17.115.251 155.17.115.130  514539050<47>119878: *Nov 27 11:10:07.536: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:39101145721 155.17.115.251 155.17.115.130  514539050<47>119879:   

2013-11-2711:38:39101146721 155.17.115.251 155.17.115.130  514539050<47>119880: *Nov 27 11:10:07.536: :cc_free_feature_vsa freeing 48013EE8

2013-11-2711:38:39101147721 155.17.115.251 155.17.115.130  514539050<47>119881: *Nov 27 11:10:07.536: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2013-11-2711:38:39101148721 155.17.115.251 155.17.115.130  514539050<47>119882:   

2013-11-2711:38:39101149721 155.17.115.251 155.17.115.130  514539050<47>119883: *Nov 27 11:10:07.536:  vsacount in free is 214

2013-11-2711:38:41101150547 155.17.115.251 155.17.115.130  514539050<47>119884: *Nov 27 11:10:09.360: //17759/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

2013-11-2711:38:41101151547 155.17.115.251 155.17.115.130  514539050<47>119885:    Consume mask is not set. Relaying Digit 1 to dstCallId 0x4560

2013-11-2711:38:41101152547 155.17.115.251 155.17.115.130  514539050<47>119886: *Nov 27 11:10:09.460: //17759/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

2013-11-2711:38:41101153547 155.17.115.251 155.17.115.130  514539050<47>119887:    Consume mask is not set. Relaying Digit 1 to dstCallId 0x4560

2013-11-2711:38:42101154966 155.17.115.251 155.17.115.130  514539050<47>119888: *Nov 27 11:10:10.776: //17792/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

2013-11-2711:38:42101155966 155.17.115.251 155.17.115.130  514539050<47>119889:    Consume mask is not set. Relaying Digit 2 to dstCallId 0x4581

2013-11-2711:38:42101156966 155.17.115.251 155.17.115.130  514539050<47>119890: *Nov 27 11:10:10.876: //17792/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

2013-11-2711:38:42101157966 155.17.115.251 155.17.115.130  514539050<47>119891:    Consume mask is not set. Relaying Digit 2 to dstCallId 0x4581

2013-11-2711:38:51101158655 155.17.115.251 155.17.115.130  514539050<47>119892: *Nov 27 11:10:19.464: //17793/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

2013-11-2711:38:51101159655 155.17.115.251 155.17.115.130  514539050<47>119893:    Consume mask is not set. Relaying Digit * to dstCallId 0x4580

2013-11-2711:38:51101160655 155.17.115.251 155.17.115.130  514539050<47>119894: *Nov 27 11:10:19.504: //17793/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

2013-11-2711:38:51101161655 155.17.115.251 155.17.115.130  514539050<47>119895:    Consume mask is not set. Relaying Digit * to dstCallId 0x4580

2013-11-2711:38:51101162655 155.17.115.251 155.17.115.130  514539050<47>119896: *Nov 27 11:10:19.608: //17793/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

2013-11-2711:38:51101163655 155.17.115.251 155.17.115.130  514539050<47>119897:    Consume mask is not set. Relaying Digit 8 to dstCallId 0x4580

2013-11-2711:38:51101164655 155.17.115.251 155.17.115.130  514539050<47>119898: *Nov 27 11:10:19.624: //17793/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

2013-11-2711:38:51101165655 155.17.115.251 155.17.115.130  514539050<47>119899:    Consume mask is not set. Relaying Digit 8 to dstCallId 0x4580

2013-11-2711:38:53101166574 155.17.115.251 155.17.115.130  514539050<47>119900: *Nov 27 11:10:22.360: //-1/00526265F327/CCAPI/cc_api_display_ie_subfields:

2013-11-2711:38:53101167574 155.17.115.251 155.17.115.130  514539050<47>119901:    cc_api_call_setup_ind_common:

VIP Super Bronze

Call Failure ISDN Error code 47

If you want help, then send the logs I asked for. Send the full log and your sh run. There is no one who can help you with the information you are providing

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
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