Cisco Support Community
Community Member

Call forward all 8941 using load SCCP8941_8945.9-3-4-17 not working.

After upgrading our 8941's to this firmware we can no longer press the call fwd all soft key followed by the voicemail button to forward calls to voice mail.  Instead it asks to select a line, after a line is selected it then connects the call to voicemail rather than set up the forward.  Any ideas?  I've tried the newest firmware as well and had the same issue.


Thanks in advance.

Community Member

Side note:We're not using

Side note:

We're not using Unity for voicemail.

Community Member

 Can you let me know which


Can you let me know which voicemail system you are using and how it has integrated..

Community Member

It looks like this is related

It looks like this is related to the "visual voicemail" addition to the firmware.  I did try the latest firmware and this also didn't work.

For the time being we're reverting back to the previous load.


Thanks for the input

Cisco Employee

Can you please upgrade to the

Can you please upgrade to the latest firmware on for 8941 and check? 9.4(1)SR1


There are a couple of defects that were found on 9.3(4) related to the voicemail button. CSCul85579 and CSCuj85589.


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