Call Forward and transfer back on CUCM 9.1

[john_lee]

Hi, I in testing a setting where user A set call forward all to user B. After user B answer that call and found this call is important to user A, so user B want to transfer this call to user A phone, but user A phone still set as call forward to user B. Got any way to change some setting on CUCM 9.x parameter will make this work?

Thanks,

John

[markbatts · Accepted solution]

Hi ,

you need to set CFA Destination Override  service parameter to true

[David Hailey]

Mark is correct here.  The CFA Destination Override will allow the target of the CFA to transfer calls back to the originator.

Hailey

[john_lee]

Hi All,

Thanks for your consult and advise. It work. Appreciate for your help.