Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Call forward button for second line for 7940


I am having 7940 IP Phones in dual partition. Call Forwarding works only for Line 1. When pressing Call Forward Button on the second line we are getting a display like " that key is not active".

Does anyone knows how to enable Call Forwarding in Phone for second line also ?



Hall of Fame Super Red

Re: Call forward button for second line for 7940

Hi Pete,

This is a restriction that all of us have struggled to overcome at one point or another:( this is in all current CCM Versions.

Currently cfwdall is only supported for Line 1 on the phone.The only method available to cfwdall Line 2 etc. is to do it from ccmadmin or the ccmuser web access page.

There is also a third party product called;

IPPhone callForwarder

This new version brings to the user the ability of defining and setting the call forwards from the IP Phone. When selecting the IP Phone callForwarder service, a menu with all available lines will appear. After selecting the line the user wishes to set the forward on, a new menu containing the forward definitions will show on screen. Only those forwarding parameters definied by the Administrator will be displayed. These parameters will show the actual forward destination. The user can then set any of these callForwards.

From this good link;

There is a feature/bug request open for this problem CSCdr03425 (Thanks Neeraj!). This is still outstanding:(

Hope this helps!