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New Member

Call Forward Call manager

In Call Manager, I set a phone to forward to another phone. However, when I test it, it is not forwarding. Is there a service that might need restarted or are there some more basic elements I might need to check?

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9 REPLIES
Cisco Employee

Re: Call Forward Call manager

No, thats it. Make sure the change shows in CCMadmin, and also that replication is working fine

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HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Silver

Call Forward Call manager

In addition ensure the forwarding CSSes are setup properly with access to the forwarded destination.

Chris

Call Forward Call manager

In addition to Jamie & Chris' answers, check that you're setting the right CallForward!

GTG

Please rate all helpful posts.

Please rate all helpful posts.

Re: Call Forward Call manager

In addition to what Jaime, Chris and Gordon suggested, check the calling search space activation policy value which by default is with configured css

HTH

Regards

Carlo

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Please rate all helpful posts "The more you help the more you learn"

Re: Call Forward Call manager

Apart from what all the genious suggested, check by dialing the same number from the same phone who is forwarding.

Also what error you are getting while call fails?

Are you trying to forward the call internally or to external destination?

Regards,
Nishant Savalia

Regards, Nishant Savalia
New Member

Re: Call Forward Call manager

Hello Laurel,

Also please check if this extension used in a hunt group, cause it won't work

Regards,
Mohamed Helmy

Regards, Mohamed Helmy
New Member

Re: Call Forward Call manager

When I went into work I could see that the extension is actually forwarding, but it returns to the forwarded phone'a voicemail which we don't want. We would like it so that callers can leave a message on the extension where the phone is forwarded. But I don't know if that is an option. CSS is set correctly. Is there something in Unity that might take care of the issue? I am not getting any errors

Thank you for all responses!!

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New Member

Re: Call Forward Call manager

Hi Laurel,

is it a unity connection installation ?

Are the unity connection configure via SIP or SCCP ?

If SIP is configure look into the SIP Trunk

Thanks,

Stefan

Hall of Fame Super Red

Call Forward Call manager

Hi Laurel,

+5 to all my friends here

You can have a look into this "System-wide" setting which is available in Unity Connection 7.x & later ;

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**

You would need to think about what impact this might have on your overall setup, but it does allow

for users to Forward to their personal VM at times and to achieve your secondary requirement as well

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

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