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Community Member

Call Forward conflict


I have the help desk depratment with around 10 people. When one of them leave their desk he forward his call to another, of course it happens that some employee forward to each others without knowing it which leads to fast busy signal when somebody call on of those extension.

CCM 4.13, is it fixed in new CCM or i am missing something.

Good day

Hall of Fame Super Red

Re: Call Forward conflict

Hi Wissam,

This issue has not yet been fixed, this is a known bug (feature request). For the time being you will have to educate your users to be careful when forwarding;

CSCds43736 Bug Details

Headline Feature Req: Call Fwd loops should be handled gracefully by CM

Product ciscocm

First Found-in Version 3.0(3a)

Status Assigned

Feature request:

When two or more phones are forwarded to create a forward loop CM will

tear down the call when it reaches the ForwardMaximumHopCount.

The CM should handle this as follows:

PhoneA fwd Phone B

PhoneB fwd Phone C

PhoneC fwd Phone A

When you call Phone A from Phone X the Call Manager will ignore the loop and

Phone C will ring.

Following the same principle when Phone B is called, the call should go to

Phone A as it is the last hop before the loop.

From this good doc;

Cisco CallManager Issues with Call Forward All

Hope this helps!


Hall of Fame Super Gold

Re: Call Forward conflict

Perhaps a line hunt with login/logout softbutton would be a more appropriate configuration ?

Community Member

Re: Call Forward conflict

make sense, but how to do it.

i understand the concept, but how can i add the softbuttom. or you mean EM.

Thanks any way it is a good idea.

Good day

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