We are fairly new to CCM (6.1.2) and Unity (5.0) and we are currently working on deploying 120 7942/7962 phones. In working on the call flow, I'm unable to route a DN to a specific Call Handler which I've configured. Instead, it routes directly to the default Opening Greeting. Below is a basic description of the configuration.
Translation Pattern (2607) for Incoming DID - Transform Mask (7813)
Department Call Handler (7813) -> Standard Greeting -> Send Caller To Regular Hours Call Handler
-> Closed Greeting -> Send Caller To Closed Call Handler
Regular Hours Call Handler
Transfer (Standard & Alternate) to DN (8350)
Closed Call Handler
Dept No Answer Call Handler (7828)
The Call Forward settings for the DN (8350) are configured for the Dept No Answer Call Handler (7828). However, it routes to the Opening Greeting instead of this Call Handler. I can call 7828 from another DN and it plays the correct greeting. Thanks for your assistance.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.