Call forward - Feature

[Murali Dharan]

Hello All,

Unable to call forward number from cisco phone but im able to dial/reach the same number from the same Cisco phone. Only call forward is not working. Line, Device and Callforward CSS are same. Is there something need to do in service parameter?. Thanks for your assistance.

-Murali

[Jaime Valencia]

CUCM version???

What's the CFA CSS activation policy??

If you have it.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Murali Dharan]

Hello Jaime,

Its "with configured CSS".

Thanks

Murali

[Jaime Valencia]

What happens when you try to enable it on the phone??

What do you see? hear?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Carlo Poggiarelli]

Hi Murali.

As asked from Jaime , please specify CUCM version and IP Phone  model

Thanks

Carlo

Please rate all helpful posts

"The more you help the more you learn"

[Murali Dharan]

CUCM version is 7.5, when im CFW from CUCM the phone is displaying the message "call forward to XXXXXXX" but when i try to call forward from the phone getting message "precedence level exceeded"

[Carlo Poggiarelli]

Hi Murali.

Try to change the CSS forwarding method in "line/device CSS" and see if it makes the difference

HTH

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"