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New Member

Call Forward Info lost when changing partitions

Hello,

I am changing remote locations on a CM 6.1.2 cluster to sue a new cluster-wide partition for all DN's.

When i use the bulk edit tool and change the partitions, all call forward info is lost, which is a problem. What is the easiest way to make these changes and retain call forward info?

Thanks,

Chuck

4 REPLIES
Silver

Re: Call Forward Info lost when changing partitions

I also recenly changed from using different partitions to a single cluster wide one- same as you? What issue do you see with the call forward- can you explain more. We cut across 600+ users

New Member

Re: Call Forward Info lost when changing partitions

When you forward a phone, then change its partition, the call forward setting goes away.

Silver

Re: Call Forward Info lost when changing partitions

What are the steps you carry out when changing the Partitons of the DN. With 6.x we dsicovered if you do it via the Call Routing> Directory number and not via the DEVICE >PHONE OPTION it keeps all the configuration.

New Member

Re: Call Forward Info lost when changing partitions

Hi, I'm not sure I am following you.

I am changing the partition like this:

1)bulk admin / phones / add-update-lines / update lines. Then route partition contains (as an example) buffalo_internal_pt. Click find, click next, then check route partition and select new clusterwide pt and run job.

Thanks,

Chuck

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