When a call comes in for IP-Phone A and is forwarded to IP-Phone B and on IP-Phone B you can only see the A-Number (orginal caller), but no more information.
Customer expects on IP-Phone B at least the information that this call is forward from IP-Phone A and number of the original caller. On 79xx phones this work by setting the options on line configuration. But with 69xx / 89xx this options are without any function.
Redirected Number is not displayed during Callforward case on RT phone Symptom: Redirected Number is not displayed during Callforward case on RT phone Conditions: When We enable the following options in CCM during call forward case for RT phones (9971,9951), When the forwarded call is received by the 9971,9951 phones, the redirected number, caller number, Dialed number is not displayed. Instead it displays only the caller number. When we enable the redirected number it should display the forwarded number during the ringing phase Of RT phones. In other IP phones (7961,7975) its working fine. Because of this there is no indication for the user to know whether call is forwarded by some other User during the ringing phase itself. Workaround: none
I had the same problem and opened a TAC case, according to DE's and TAC the fix is available only in Sep 2011 for 89/99xx phones..yeah can you believe that. I hate this RT phones the more I like these more I hate now because there are many basic featureslike this is not working on these.
Yes I got the fix , even though it is fixed already according to BUG toolkit firmwares are not available to public yet, there is an Engineering release you have to get through TAC and I have tested it works well, we are using only 89XX/99XX phones not 69XX. Firmware release I got from TAC is 9.1.1 ES2. Hope this helps.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...