I have a hunt pilot set up which diverts to VM if no one picks up the call.
I also have 10 other phones that need to forward there phones to this hunt pilot when they are away. so if I forward one of the numbers to the hunt pilot and no one answers the caller gets the VM greeting of the extension and not the Hunt pilot.
Unity does not pass the redirected number. Unity will pass the calling and called number. In this case the called number is the number originally called and thats why you are not getting to the voice mail box of the Hunt-Pilot number.
There are 2 things I can think of that can help
1. If the users do not have VM or do not need VM, then you can use VM mask to change the number sent to unity from the user extension to the Hunt-Pilot extension.
To do this, you will create a new VM profile, under the mask you will put the HUNT_PILOT DN.
YOu will then assign this profile to the extensions that will be forwarding calls to Hunt-Pilot.
2. If you arte using Unity 4.5 and above, You can enable unity to pass the redirected number field.
You do this by going to Advanced settings tools, there is a setting there that is redirected number...set the value to 1
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