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New Member

Call forward returning to original called number

Call forward is returning to original called number. How do I have have it not return and just go to the voice mail of the number the call was forwarded too? Thanks for any help.

6 REPLIES
Cisco Employee

If you mean that the call is

If you mean that the call is ending up in the VM of the original called number, and not the last number it was directed to, you should start by mentioning what products and version you're using, and not just the problem/question to get an answer.

HTH

java

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www.cisco.com/go/pdi
New Member

Yes, that is what I mean. We

Yes, that is what I mean. We are running cucm 9.x.

Cisco Employee

What we actually need to know

What we actually need to know is your VM system/version. FYI, this has been asked hundreds and hundreds of times before at CSC, searching for this would have provided you the answer.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

I searched. Never mind. I don

I searched. Never mind. I don't need the attitude. Typical cisco support.

Cisco Employee

Your question is very common,

Your question is very common, as many others are, and if you come here frequently, you'll see it's quite common for users to be told that they can find the answers by just searching, by a lot of people who spend quite a lot of time here.

Assuming you have CUC, advanced -> conversation -> Use Last (Rather than First) Redirecting Number for Routing Incoming Call

Global parameter.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Thank You. I understand the

Thank You. I understand the searching concept on forums and if this is a common question I must not have been able to ask the question with the right words.

This did solve my problem so maybe my title will help other newbies who search for the same issue.

 

Thanks again.............

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