I'm not very familiar with the Octel VM system, but this issue happens on Unity too. The problem is as follows.
When a user calls VM directly it goes to his greeting as it's a VM user.
When a call arrives to the VM server from another DN that is not recognized as a VM user it will play by default the opening greeting. In Unity we usually configure a call routing rule, not sure if you can do that in Octel, but basically say configure it so when a call comes in with forwarding extension XXXX send it to user's VM X and that's it.
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