Call-forwarding by schedule in CCM 5.1.1

[jvidalvallejo]

HI,

I'm running the CCM 5.1.1 and i'd like to know how to call-forward using a schedule. For exemple: the calls from line 1 forwarding to line 2, from friday afternoon until monday morning and then return to line 1(monday morning). it is clear? Thanks

Jesus Vidal

[Rob Huffman]

Hi Jesus,

This feature on CCM will allow these type of schedules to be setup, have a look at "Time of Day Routing" on CCM it should do what you need and more;

Cisco Unified CallManager System Guide, Release 5.1.3

Time-of-Day Routing

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00808a8790.html

Also check out this this excellent presentation on Time of Day Routing supplied recently by Tom (it includes a great step by step and examples);

http://www.cisco.com/E-Learning/bulk/public/celc/CMToD/player.html

Hope this helps!

Rob